Terms of Service

1. Agreement

These Terms govern your access to and use of the CareVieo platform. By creating an account or using the Service, you agree to these Terms on behalf of yourself and the agency you represent (“Customer”).

2. Subscriptions and billing

Subscriptions are month-to-month by default, billed in advance, and renew automatically each month until canceled. After 60 days of continuous paid service, Customer may elect an annual plan at a discounted rate, which requires payment in full upfront for 12 months; annual plans renew automatically each year unless canceled.

Customer may cancel at any time by providing written notice to billing@carevieo.com. Cancellation takes effect at the end of the then-current billing period; the Service remains available until that date. Fees already paid are non-refundable except as required by law. Customer is responsible for applicable taxes.

Optional add-ons (for example the Zeely Marketing add-on) may be enabled by Customer from within the platform and are billed as additional monthly line items on the same invoice as the underlying subscription. Add-ons may be disabled at any time and stop billing at the end of the then-current month. Some add-ons rely on third-party services (such as Zeely) under their own terms; by enabling them, Customer authorizes CareVieo to share the minimum account information required to provision the third-party service and to attribute referral activity. No PHI is shared with marketing add-ons.

3. Customer responsibilities

• Provide accurate information and maintain account security.
• Use the Service in compliance with applicable laws, including HIPAA where relevant.
• Obtain any consents required from clients, family members, and caregivers.

4. Acceptable use

You will not (a) reverse engineer the Service, (b) use the Service to send unlawful or unsolicited communications, (c) probe or attempt to bypass security controls, or (d) interfere with other customers’ use of the Service.

5. Data and PHI

Customer retains ownership of all data uploaded to the Service. For PHI, our Business Associate Agreement (BAA) controls in case of any conflict with these Terms.

6. Confidentiality

Each party will protect the other’s non-public information with reasonable care.

7. Warranties and disclaimers

The Service is provided “as is.” We disclaim implied warranties to the maximum extent permitted by law.

8. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential damages. Our aggregate liability will not exceed fees paid in the 12 months preceding the claim.

9. Termination and data export

Either party may terminate for material breach not cured within 30 days. Customer may also cancel a subscription at any time by written notice as described in Section 2. Upon any termination or cancellation, Customer may export their data for 30 daysusing the in-app export tools or by written request to support@carevieo.com; after that 30-day window, Customer data is permanently deleted from production systems in accordance with our retention and BAA obligations.

10. Governing law

These Terms are governed by the laws of the State of Texas, excluding conflicts rules.

11. Contact

CareVieo · legal@carevieo.com