Privacy Policy
Last updated: June 7, 2026
1. Who we are
CareVieo (“CareVieo,” “we,” “us,” or “our”) provides software for home-care agencies to manage clients, caregivers, scheduling, billing, and family communication. This Privacy Policy explains how we handle information collected through carevieo.com and the CareVieo application (collectively, the “Service”).
2. Information we process
- Account data: name, work email, role, agency name.
- Operational data: clients, caregivers, schedules, visits, invoices, messages.
- Protected Health Information (PHI): processed on behalf of agencies as a Business Associate under HIPAA, governed by a signed Business Associate Agreement (BAA).
- Usage data: pages viewed, features used, device and browser metadata.
- Payment data: processed by Stripe; we do not store full card numbers.
3. How we use information
We use information to deliver and improve the Service, provide support, secure the platform, send transactional and (with consent) marketing communications, and comply with legal obligations.
4. Sharing
We do not sell personal information. We share information with subprocessors that help us run the Service (hosting, email, payments, analytics) under contractual safeguards, and when required by law.
5. Security
Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). PHI fields use column-level encryption with managed keys. Access is role-based and audited. See our Security page for more.
6. Retention
Agency data is retained for the duration of the agency’s subscription plus a 30-day grace period, after which it is deleted unless retention is required by law or the agency’s BAA.
7. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information. Agency customers can fulfill most requests directly in the product; for assistance email privacy@carevieo.com.
8. Children
The Service is not directed to children under 13 and we do not knowingly collect their data.
9. Changes
We will post any changes to this policy on this page and update the “Last updated” date. Material changes will be communicated to administrators by email.
10. Contact
CareVieo · privacy@carevieo.com