Why did my agency send me this?

• Who is CareVieo Pay?

  CareVieo Pay is the billing service your home care agency uses to send invoices and take payments online. Your agency sets the amount and sends the link; CareVieo provides the secure payment page.

• How to check a link is genuine

  The page shows your agency’s name and the invoice it sent you, and the web address starts with carevieo.com. If anything looks wrong — an agency you don’t recognize, an unexpected amount — don’t pay. Contact your agency using a phone number or email you already have, not one from the message.

• Pay by bank or card

  Choose to pay from your bank account or with a card. Payments go to your agency’s own Stripe account, and Stripe — a large, regulated payment company — handles your bank and card details. You don’t need to create an account. Bank payments usually take 3–5 business days to clear, and the invoice shows “Bank payment processing” meanwhile.

• Sharing a bill with relatives

  If your agency splits a bill between family members, each person gets their own link and sees only their own share and what they’ve paid.

• Autopay

  If your agency offers it, you can turn on bank autopay. You’ll get a notice before each payment is taken, and you can cancel at any time.

• Statements

  Your agency can share an account page or statement that lists your invoices and payments, so you always know what’s been paid.

• Your privacy

  We use your details only to deliver your agency’s invoices and take payments. Payment pages show billing information only, never care notes, and are not indexed by search engines. Questions about a bill should go to your agency.

Questions about an amount, a due date or your care? Please contact your home care agency directly — they manage your account.